Most business owners or managers understand the need for repeat business and how important it is to look after existing clients. But research shows...
Creating an Effective Loyalty Program
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Category: Customer Satisfaction
Win Back Clients – A Lost Sales Opportunity
As businesses we are often so busy chasing after new customers, that we neglect to look at what opportunities may exist with past customers that we...
Measuring Customer Satisfaction
We often hear stories about how essential it is to "create raving fans" or "a community" but how can you measure customer satisfaction aside from...